VetPlus Frequently Asked Questions Knowledge Base
Comprehensive answers regarding practice workflows, patient record migration, security, and pricing.
Everything You Need to Know Before and During Use
Categorized to help you find accurate information quickly.
General & Getting Started
Basic questions about launching VetPlus in your veterinary clinic.
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What exactly is VetPlus?
VetPlus is a cloud-based veterinary clinic management software (SaaS) that unifies pet medical records, vaccination protocols, appointment scheduling, e-prescriptions, pharmacy inventory, and billing into one seamless application.
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Do we need new computers or local servers?
No. VetPlus is completely cloud-based. It runs in any modern web browser on PCs, Macs, iPads, Android tablets, and smartphones without servers or software installation.
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Is technical expertise required to operate the system?
Not at all. The interface was engineered for maximum clarity and speed in both Arabic and English, allowing veterinarians and front-desk staff to master it in minutes.
Clinical Operations & Patient Records
Details on medical histories, vaccination recalls, and e-prescriptions.
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Can we store complete patient histories and diagnostic files?
Yes. VetPlus stores a permanent digital health record for every animal, including past diagnoses, allergies, surgeries, weight curves, and uploaded X-rays and lab reports.
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How does VetPlus handle vaccination recalls?
The system has built-in canine and feline vaccine protocols. It automatically schedules future boosters and sends timely WhatsApp alerts to pet owners, drastically reducing missed appointments.
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Can we print branded prescriptions and vaccine passports?
Yes. With one click, you can print official prescriptions and verified vaccination passports complete with your clinic's watermark and logo.
Pharmacy, Inventory & Invoicing
Managing medications, stock reorders, and point-of-sale billing.
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Are dispensed medications automatically deducted from stock?
Yes. Whenever an e-prescription is dispensed or added to an invoice, the system immediately deducts inventory and notifies you when reorder levels are reached.
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Does VetPlus support tax invoices and receipt printing?
Yes. The system generates compliant itemized invoices with VAT and discounts, and is compatible with standard POS receipt and label printers.
Security, Backups & Reliability
Protecting patient records and ensuring continuous availability.
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How safe is our clinic and patient data?
We implement bank-level AES-256 encryption and isolated database storage for every practice. Your records remain strictly confidential and belong entirely to your clinic.
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What if internet connection drops in the clinic?
VetPlus is lightweight and can be accessed seamlessly over cellular 4G/5G mobile hotspot from any laptop, tablet, or phone until your main connection returns.
Ready to Modernize Your Veterinary Practice?
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